Contact information
Customer Support Policy
Effective Date: 12/09/2025
At SurvivalMax, our customers are central to everything we do. We are committed to delivering prompt, reliable, and efficient support whenever you need assistance. Whether you have a question, need help with an order, or want to provide feedback, our team is available to assist.
1. How to Contact Us
You can reach our customer support team through:
📩 Email Support: info@survivalmax.us
For order inquiries, returns, refunds, product questions, or general assistance.
🕒 Response Time:
We aim to respond within 24–48 business hours.
2. Customer Support Hours
Our support team operates during the following hours:
🕘 Monday – Friday: 9:00 AM – 6:00 PM (EST)
🚫 Saturday & Sunday: Closed (messages will be addressed the next business day)
3. Common Inquiries We Handle
We provide assistance with:
- Order Tracking & Shipping – Updates and delivery status
- Returns & Refunds – Guidance on returns, exchanges, and refunds
- Product Information – Details on features, usage, and specifications
- Payment & Billing Issues – Support for checkout or payment concerns
- General Support – Any additional questions or assistance required
4. Reporting Issues
If you encounter an issue with your order, product, or our website, please email us with:
- Your order number (if applicable)
- A clear description of the issue
- Photos or screenshots (for damaged, defective, or incorrect items)
📩 Send details to: info@survivalmax.us
Our team will review your request and provide a resolution as quickly as possible.
5. Business Inquiries & Partnerships
For wholesale opportunities, collaborations, or partnership inquiries, please contact:
Our team will respond promptly.
6. Stay Connected
Stay informed about new products, exclusive offers, and updates by following our social media channels (available on our website).
📩 Need assistance? Contact us anytime at: info@survivalmax.us
Thank you for choosing SurvivalMax. We appreciate your trust and look forward to supporting you.